Not sure how commercial cleaning services maintain their quality control? If you’re evaluating companies to hire, it’s important to find one that uses a comprehensive system to maintain quality.
The three pillars of quality control are: on-site leadership, objective audits, and client feedback. In addition, modern technology makes it easier for companies to maintain consistent quality.
At Corporate Cleaning Group, we’ve been offering professional cleaning services across the U.S. for decades. Contact us today to get a customized cleaning plan from our commercial cleaning company.
3-Tier Quality Control System for Expert Workplace Cleaning
Commercial cleaning services often start out strong. But within three months, quality may either decline or become inconsistent. To prevent this from happening, it’s essential for the company to have their own quality control system.
Many companies lack a formal system of accountability. When you’re hiring a company, make sure to look for one that offers a dedicated process for maintaining quality.
Ideally, an effective quality control system should consist of three tiers:
1. On-Site Leadership
All services should include on-site leadership. A quality company should never send a cleaning crew without a working supervisor to manage quality.
Throughout the service, supervisors should stay on the ground with their own tools in hand. They ensure the entire team follows the specific cleaning plan for your facility. At the end of a service, they’re responsible for performing a final sweep.
Direct supervision means that problems can be caught and corrected before you see them. That way, you never have to call to complain.
2. Objective Audits
Territory managers act as a second set of eyes, offering formal inspections to catch anything missed by the supervisors. Over time, even the best daily crews might become blind to certain issues.
These managers use a standardized scoring system to evaluate the performance at each facility. These scores are logged and used for ongoing staff training. If scores are ever too low, a corrective action plan is started immediately to improve results.
3. Client Feedback
Lastly, commercial cleaning services should incorporate client feedback to maintain quality control. Quality control should be a partnership between the company and you as the client.
Many companies use a dedicated communication system or physical logbook where clients can make real-time requests or provide immediate feedback.
Cleaning companies should always acknowledge your feedback and use it to continually improve their services.
Companies should also have regular meetings with leadership where they evaluate their own performance and ensure it meets your needs, budget, and expectations.
What Technology Is Used to Maintain Quality Control?
Technology can be used to keep quality control data driven. For example, regular ATP testing is a great way to scientifically measure the amount of particles on a surface. These tests can be used as proof that disinfection procedures are working effectively.
Proof of service software is another form of technology that can guarantee quality control. These cloud-based auditing apps are used by managers and inspectors to ensure all work is accurately recorded.
They take before and after photos, geotag the location, and timestamp each entry. The result is a detailed record of previous services that can be consulted to ensure future work is held to the same standards.
Contact Corporate Cleaning Group for Expert Commercial Cleaning Services
At Corporate Cleaning Group, we’re backed by 30+ years of commercial cleaning experience. Our commercial cleaning contractors and franchise partners serve a variety of clients across the U.S.
We work with a range of industries, including:
- Offices and corporations
- Restaurants and retail
- Industrial facilities and warehouses
- Churches and religious buildings
- Healthcare facilities
- Schools and daycares
We’re unique from other commercial cleaning companies because we provide customized cleaning plans. These plans are designed to fit your needs and budget, so you’re getting the exact cleaning services you need.
We also pay close attention to quality control, so that each of our services meets your expectations and desired results.
Want to learn more about our commercial cleaning services? Call (888) 813-0246 or contact us online to get started.